I met Arctic Wolf for the first time during the summer at the RSA Conference. During our initial meeting, I was intrigued by the company’s concierge approach to providing a security operation as a service. I also learned that Arctic Wolf maintains a Security Operations Center (SOC) in San Antonio, a short drive south of where I live in Austin, TX. I recently visited the Texas facility and would like to share some insights gleaned from a conversation I had with Mark Manglicmot, Senior Vice President of Security Services, and his management team.
In a Forbes article that captured my insights from the RSA Conference, including Arctic Wolf (you can find it here if you’re interested), I highlighted many cybersecurity challenges facing businesses of all sizes. On average, companies manage dozens of cybersecurity point solutions, creating complexity even with API integration. The other challenge lies in alert fatigue: knowing what is actionable and an immediate threat.
Arctic Wolf’s comprehensive platform solves the first challenge, offering cloud-managed detection and response, continuous risk management, and security awareness designed to address the human element with better employee security hygiene. However, I believe Arctic Wolf’s key differentiation in the crowded cybersecurity market is the way it takes ownership of its clients’ cybersecurity journey. This approach is in stark contrast to other security solutions that simply raise alerts over a cyber fence. The company’s concierge model dedicates resources by carrier name, streamlines deployment and management, and provides continuous threat intelligence and situational awareness. This approach removes any guesswork for IT and OT teams and is ideal for many organizations adopting a lightweight NetOps and SecOps staffing model.
Arctic Wolf also claims that its SecOps framework, based on the National Institute of Standards and Technology (NIST) standard, is one of the only end-to-end cybersecurity platforms that delivers relevant outcomes through identification, protection, detection, threat response and recovery. . The proof is in the performance, and Arctic Wolf, on average, generates just one ticket per day for its customers and delivers 99.9% true positives, mitigating alert fatigue. The company is also making cybersecurity training fun and engaging for its customers with short videos lampooning popular series like WandaVision and This Old House. Poor security hygiene related to phishing and social engineering schemes is probably one of the biggest threats to an organization. In my corporate experience, most compliance training is outdated and retention is often low as a result. I like Arctic Wolf’s creative approach to solving this problem.
A strong focus on recruiting
It’s no secret that there is a lack of cybersecurity talent. Recent estimates from the US federal government put the number of job openings at more than half a million, and it is likely to grow daily. Arctic Wolf meets your talent needs with a multi-pronged approach that, on the surface, is only as strong as its security platform. The company is active in several university campuses that offer cybersecurity degree programs, including the University of Texas at San Antonio, and maintains a relationship with Women in Cybersecurity. As the father of two daughters, the latest is a fantastic effort from an inclusion perspective.
Veterans also make up a significant portion of their analyst operations teams and nearly 40% of their workforce at the San Antonio SOC. I applaud Arctic Wolf for providing service members from all branches of the military the opportunity to enter the civilian ranks in a position that pays well and offers a path of advancement. San Antonio provides fertile ground for military recruiting given the presence of Joint Base San Antonio (JBSA), which includes Fort Sam Houston, Camp Bullis, Randolph and Lackland Air Force Bases. JBSA claims to be the largest and most diverse joint base operated by the Department of Defense.
I think Arctic Wolf is a company to watch in the cybersecurity industry. Their pragmatic partnership approach to helping their clients achieve optimized security outcomes is compelling. A dizzying number of point security solutions are available, and mapping out the most effective cybersecurity journey is half the battle. To meet that challenge, Arctic Wolf offers a complete solution and business model that delivers deep bank responsibility and strength.
Note: Moor Insights & Strategy writers and editors may have contributed to this article.
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Moor Insights & Strategy Founder, CEO and Chief Analyst Patrick Moorhead is an investor in dMY Technology Group Inc. VI, Dreamium Labs, Groq, Luminar Technologies, MemryX and Movand