‘Internet marketplaces can improve customer experience and create efficiencies’: 15 quotes about digital

Released in 2014, StoryBites is a weekly feature of YourStory, featuring notable quotable quotes in our articles from the past week (see previous issue here). This special series of quotes focuses on the growing impact of digital media around the world. Please share these 15 gems and insights with your colleagues and networks, and check back in the original articles for more information.

See also our selection of Main appointments of 2022 in entrepreneurship, Motivation, Investments, Women Agents of Change, Social Entrepreneurs, environmental change, pandemic Resilience, digital transformation, indian Opportunities, Design, Art, failure lessons, Y storyteller


No one should be denied an education because they lack resources, particularly in an age when technology is available to everyone. – Vivek Kankaria, shortlist

Digital content and tools in smart classrooms are key to enriching student learning. – Sumeet Mehta, DIRECTOR

Fintechs will continue to see investment driven by advances in data available for lending, although broad-based SME lending and bill discounting will consolidate. – Anup Jain, Orios Ventures

In 2023, we expect agritech innovations in three areas to gain momentum: ag deep tech, agri-food life sciences (AFLS), and rural fintech. – Mark Kahn, omnivore

Innovation is essential to create a smart city. So not only the minds of the people, but also the technology to create real change is very important. – Yuma Saito, Deloitte Tohmatsu Business Support

Visual appeal will dominate the online shopping experience and we are already seeing signs of the transition. – Anant Vidur Puri, Bessemer Venture Partners

The metaverse will profoundly change every part of every business, bridging our physical and digital worlds. – Sweet Julie, Accenture

We believe the metaverse has the potential to fundamentally change the way we communicate and collaborate, overcoming the limitations of the physical world to provide improved connections for all. – Brad SmithMicrosoft


Data security and privacy are two aspects that are mostly ignored by MSMEs and seen as an expense rather than safeguards for organizations. – Manav Mahajan, Design

The paucity of good-quality gender-disaggregated data is another challenge hindering the effective implementation of gender-aware planning. – Sruthi Kutty and Sona Mitra, IWWAGE

There is a real need to bring the best knowledge, experience and understanding of the technology ecosystem to India to strengthen the digital capabilities that can open up access to services and digital innovation to all citizens at scale. – Paul Ravindranath G, Google India

Five years ago, industrial policy was not a very attractive topic. Today is the top of the agenda. – Alexander De Croo, Prime Minister of Belgium

India has seen reasonable growth in consumer internet and e-commerce, which will continue to grow due to digitization and simple payment solutions, and will also offer many opportunities for other areas of growth. – Anil Joshi, Unicorn India Ventures

Generative AI has the same potential and dangers, and the race is on, with China outnumbering the US in the number of most cited scientific papers on AI. – Gautam Adani


It’s clear that QR codes are becoming an integral part of how businesses communicate with their customers. – Mickey Arabelovic, Telescope Partners

We say that the future of commerce is services. It’s digital, it’s green. And it must be inclusive. – Ngozi Okonjo-Iweala, WTO

By controlling a product or service from start to finish, Internet marketplaces can improve the customer experience and create efficiencies by cutting out the middleman. This allows them to increase gross margins and benefit from higher customer retention rates. – Anant Vidur Puri, Bessemer Venture Partners

YourStory has also published the paperback ‘Proverbs and Phrases for Entrepreneurs: A World of Inspiration for Startups’ as a creative and motivational guide for innovators (downloadable as apps here: Apple, Android).