Sedgwick talks about the collective and flexible approach of ESG and DEI | Business Insurance

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“We’ve been clear about what we mean by the E, the S and the G,” Lawley told Insurance Business. “For the environment, we identify it as the way we take care of the planet. For social, it’s how we care about colleagues, customers, and communities. For governance, it’s how we behave. We have designed this framework within each of those specific pillars.”

Sedgwick recently announced its vision for corporate responsibility and the shared milestones that have brought it closer to that vision. The company’s achievements to date include reducing its carbon footprint by using virtual inspection tools instead of traveling to disaster sites, reducing its car fleet, and promoting the use of electric and hybrid vehicles. for business trips.

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Sedgwick has also transitioned many processes to digital capture and storage, greatly reducing their use of paper. It has gone paperless at events and trade shows, leveraging instead of involving digital experiences and QR codes.

“Within ESG, these focus areas are strong strategies with clearly identified outcomes. We have key performance indicators that we are meeting,” Lawley said, highlighting an organization-wide effort to bring clarity to ESG goals and timelines.

With a multi-year strategy spanning nearly 30,000 people in 80 countries, the company needs all hands on deck to make its ESG vision a reality. “It has to do with taking people on the journey with us,” Lawley said. “We are all committed to this together. It is not only about top down, but also about involving all our colleagues.

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“We have had a strong communication strategy in place to ensure that colleagues know what we mean by ESG. We let them know that we are delivering on the things that matter to them, and we arm them to have conversations with our customers and communities because this is a key area of ​​interest for them as well.”

the screams of god

Sedgwick also prides itself on integrating DEI into all of its people and business practices, starting at the top. CEO Mike Arbor joined more than 2,200 business leaders in more than 85 industries to sign the CEO Action for Diversity and Inclusion pledge, a movement to promote diversity and inclusion in the workplace.

In its 2021 Global Engagement Survey, Sedgwick’s DEI Index earned the highest peer rankings. Employees rated and provided feedback on the company’s progress in various areas, including hiring from diverse backgrounds, meaningful work, commitment to diversity, sense of belonging, and belonging environment.

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“The engagement survey tells us that people experience the organization in a way that reflects our values. They see our values ​​in action in a way that is tangible to them,” Lawley said. “My experience at DEI is that it doesn’t happen by accident. It happens through intentional focus and effort.”

He pointed to the Sedgwick talent acquisition team as an example. The team works with a diverse talent aggregator that submits Sedgwick job postings to thousands of diverse job boards to attract a broader pool of qualified candidates.

“Sometimes organizations will call for a more programmatic approach, where there could be training here or an event there. But we are incorporating DEI into the way we do things. We are not taking existing strategies and adapting them for DEI, but we are building them right now to have the DEI principles embedded,” Lawley said.

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Beyond an intentional and collaborative mindset for ESG and DEI, Lawley also highlighted the need for flexibility amid ever-changing conditions. “We know that the world continues to evolve and businesses evolve, and the needs of our colleagues, customers and communities evolve,” she said. “We have designed the strategy to have the agility to ensure that we can address what is needed. We have that solid framework, we have the initiatives, we have our KPIs, but we will continue to evaluate and adjust.”